Frequently Asked Questions
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2) Enter your username* OR your email address.
*Note: If you are already in the CLEAA database, your username may be your first initial + your last name, ie: PSmith. Please try this OR your email address. If your email is in our system your username will be confirmed in the email you receive when you reset your password.
3) Enter your password.
If you don't remember your password? Click the Forgot Password link and follow the prompts.
(for more details on this see the FAQ: How do I reset my password?)
If you have never logged in and/or can't remember what your username is you will need to reset your password.
For more detailed instructions see the 'How do I reset my password? FAQ below.
If this still doesn't work for you, please contact us for assistance.
You can enter your username OR the email address used on signup.
Never logged in before? Your username may be your first initial + your last name, ie: PSmith. Try entering this OR one of your email addresses.
2) Click on the Forgot Password link.
Enter your username OR the email address you used on signup.
Click the Request Password Reset button.
If the username and email returns an error, please run an email inbox search for: @cleaa.asn.au
If you can't find an email it's possible your organisation paid for your membership and you have never logged into the CLEAA website. Please contact your organisation or CLEAA for the correct details.
3) You will receive an email with the subject: [CLEAA] Password Reset.
Click the email link to reset your password.
If you can’t find it, please try an email inbox search or look in your Spam folder. We recommend adding CLEAA's emails (firstname.lastname@example.org, email@example.com, firstname.lastname@example.org) to your inbox address book to help avoid our emails ending up in your spam folder)
4) A new screen will open in your default web browser.
Enter a password.
(8+ characters are recommended – lower/upper case letters, numbers and punctuation marks).
Copy this down somewhere safe and click Reset Password.
5) You will be prompted to login again with your username and the password you just set.
If you are logging in on your own devices, using the 'Remember Me' checkbox will store your details in your browser for speedy returns.
2) Click the Subscriptions link then click Renew.
(Note: You will only be charged the new fee, not last year's)
3) Choose your Payment method; Credit Card (via Stripe), Direct Debit (EFT) or cheque.
4) Click Pay Now.
If you chose Credit Card (via Stripe) you will receive a confirmation email as soon as the transaction is complete.
If you are paying by Direct Debit (EFT) or Cheque, you will need to arrange payment via the details on screen/email, or post your cheque, and wait until the transaction is cleared in our system.
Once activated, your renewed membership will appear on Your CLEAA Account as below;
Once logged into Your CLEAA page, click on the Subscriptions link to view your past membership details;
2) If you were a First Secondary or an Additional Secondary membership holder prior to July 1st 2018 you will need to renew as an Individual or Primary Member.
Visit the Join Online link then select the membership you require.
NOTE: If your CLEAA fees are normally paid for by the organisation that you work for, please consult with them to arrange payment before going further.
Once activated, your renewed Individual or Primary membership will appear under the Subscriptions link on Your CLEAA Account page.
Members who pay by Direct Debit (EFT) need to have their payment clear before they will be able to access the Members area of the website.
If you have paid more than 2-3 business days ago and are still unable to access the site, please contact CLEAA here.
If you experience issues, try switching to one of the recommended browsers listed below.
Web Browser > Version
- Chrome > 45 - 68
- Safari > 9, 10, 11
- Edge > 12 - 17
- Internet Explorer* > 11
- Firefox > 45 -61
- Opera > 45 - 54
* A note about Internet Explorer:
Since 2016 Internet Explorer 10 (and 9, 8, 7) are no longer supported by Microsoft. If you are using Internet Explorer 10 (or below) we recommend upgrading to 11 or switching to another recommended browser for safer online browsing.
You can check your current Internet Explorer browser version by clicking on 'Help' in the browser menu and then select 'About'. The version numbers will show in the popup window.
I'm still experiencing issues. What should I do?
If you are still experiencing issues, it may be a problem with your browser or connection.
Common issues can be resolved by completing one or more of the following:
- close all open browsers and open a new browser;
- log in directly through https://cleaa.asn.au/login/
(don't use favourites or bookmarked sites), or
- clear your cache/cookies.