1. Use the Login link in the blue bar at the top of our website
2. Once logged in you will see your name in place of “Login”
3. Move your cursor over your name
4. Click “Member Dashboard”

Login and view details via the tabs on your membership dashboard.

If you can’t login, please search your email inbox for any past membership emails, noting that you may be subscribed to our newsletter but not have ever had a membership subscription.

Reset your password using the email address we sent correspondence to as your username. If you have a lapsed CLEAA account, a password reset email will be sent to you to help you login and see your account details.

1. Click the Login link in the blue bar at the top of our website or use the login form on this page (if you can’t see it, you are already logged in).
2. Enter your username OR your email address.
3. Your username can be your name OR your email address. If your email is recognised by our system your username will be viewable in your password reset email.
4. Enter your password.

Don’t remember your password? Click the Forgot Password link and follow the prompts.

If you have never logged in and/or can’t remember what your username is, please contact us for assistance.

Your account’s username is displayed at the top of your membership dashboard once you login.

If you can’t remember it, you can use the email you registered with as your username to login and/or reset your password. Or try searching your inbox for previous emails from our website.

If you can’t find your username or remember which email you use to login, please contact us for assistance.

1. Click the Login link at the top of our website.
2. Click on the Forgot Password link.
   
   Enter your username OR the email address that receives CLEAA emails* and click ‘Get New Password’.
   
   (*Run an email inbox search for: @cleaa.asn.au)
   
   
3. You will receive an email with the subject: [CLEAA] Password Reset.
4. Click the email link to reset your password.
   
   If you can’t find it, please try an email inbox search or look in your Spam folder.
   
   We recommend adding CLEAA’s emails (secretariat@cleaa.asn.au, enquiries@cleaa.asn.au, cleaatalk@cleaa.asn.au) to your inbox address book to help avoid our emails ending up in your spam folder) 
   
   
5. A new screen will open in your default web browser.
6. Enter a password.
   
   (8+ characters are recommended – lower/upper case letters, numbers and punctuation marks).
   
   Copy this down somewhere safe and click Reset Password.
   
   
7. You will be prompted to login again with your username and the password you just set.
   
   If you are logging in on your own devices, using the ‘Remember Me’ checkbox will store your details in your browser for speedy returns.

1. Login to your account (via the link at the top of our website).
2. Your most recent membership will be listed under the Membership tab. If this has expired, click RENEW HERE at the top of the page.
3. Your details are saved in our database.
4. Fill in your credit card details then click ‘Register’ to submit payment.
5. A payment confirmation email and a membership activation email will be sent as soon as the transaction is complete. If you don’t see it please check your email spam folders or do a search for “@stripe.com” or “@cleaa.asn.au”
   
   Your renewed membership will be reflected on the Membership tab of your Member Dashboard.

If you check the Auto-renew box on your registration form your CLEAA membership payment will be renewed each year until cancelled.

You will receive email notifications 1 month and 1 week prior to the date of renewal.

If your credit card expires before this time you will receive an email asking you to update these details, which can be done via the Billing tab.

You can cancel this at any time if you do not wish to continue by contacting CLEAA.

Unlike previous years, from July 1, 2021, all CLEAA memberships expire 12 months from the date of payment.

When your membership is close to expiring you will receive 3 email reminder notifications; 1 month prior, 1 week and on the day of expiry.

If you selected auto-renew, you will receive 2 email reminder notifications; 1 month prior, 1 week and on the day of expiry.

If your credit card expires before this time you will receive an email asking you to update these details, which can be done on the Billing tab.

Unlike previous years, from July 1, 2021, all CLEAA memberships expire 12 months from the date of payment.

If you made a payment, you will find a record of it under ‘View Receipt’ in your Membership tab.

You should also have received a payment receipt email confirmation from our secure payment processor Stripe.com

All of your account contact information is managed in the Account tab of your Member Dashboard.

If any fields are missing please login and add them, then save.

Updated contact and address details will appear on your Invoice receipts immediately once you do this.