Frequently Asked Questions
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If you have received a Membership renewal email from us you may have an account even if you aren’t an up-to-date member.
Please click here to reset your password and enter the email address we sent correspondence to. If you have an account an email will be sent to help you retrieve your login details.
If you can login, please update your email address.
1) Click the Your CLEAA link (or the Login at the top right of our website)
2) Enter your username OR your email address.
Your username can be your name OR your email address. If your email is recognised by our system your username will be viewable in your password reset email.
3) Enter your password.
Don't remember your password? Click the Forgot Password link and follow the prompts.
If you have never logged in and/or can't remember what your username is, please reset your password.
(more info below in: How do I reset my password? FAQ)
If this still doesn't work for you, please contact us for assistance.
You can enter your username OR the email address used on signup.
Never logged in before? Try entering your current or prior email addresses. If you have changed email addresses since registration, you may need to contact us so we can check and update your account email record accordingly.
Click the Forgot Password link and follow the prompts (see next FAQ). If this still doesn't work for you, please contact us for assistance.
1) Click the Your CLEAA link (or the Member Login at the top right of our website)
2) Click on the Forgot Password link.
Enter your username OR the email address you used on signup.
Click the Request Password Reset button.
If the username and email returns an error, please run an email inbox search for: @cleaa.asn.au
If you can't find an email it's possible your organisation paid for your membership and you have never logged into the CLEAA website. Please contact your organisation or CLEAA for the correct details.
3) You will receive an email with the subject: [CLEAA] Password Reset.
Click the email link to reset your password.
If you can’t find it, please try an email inbox search or look in your Spam folder. We recommend adding CLEAA's emails (secretariat@cleaa.asn.au, enquiries@cleaa.asn.au, cleaatalk@cleaa.asn.au) to your inbox address book to help avoid our emails ending up in your spam folder)
4) A new screen will open in your default web browser.
Enter a password.
(8+ characters are recommended – lower/upper case letters, numbers and punctuation marks).
Copy this down somewhere safe and click Reset Password.
5) You will be prompted to login again with your username and the password you just set.
If you are logging in on your own devices, using the 'Remember Me' checkbox will store your details in your browser for speedy returns.
1) Login to Your CLEAA (or the Member’s Login at the top right of our website)
2) Click the Subscriptions link then click Subscribe/Renew.
(Note: You will only be charged for the current financial year, not any previous years)
3) Check your details are correct and enter your Credit Card details (our website uses secure online payments via Stripe).
4) Click Pay Now.
If you chose Credit Card (via Stripe) you will receive a confirmation email as soon as the transaction is complete.
If you wish to pay by Direct Debit (EFT) or cheque, you will need to download a paper CLEAA Membership Form, fill in and return to the Secretariat via email. Please make your EFT payment or post your cheque and once your transaction is cleared your renewal will be made active in our system.
Members who pay by Direct Debit (EFT) need to have their payment clear before they will be able to access the Members area of the website.
If you have paid more than 2-3 business days ago and are still unable to access the site, please contact CLEAA here.
If you experience issues, try switching to one of the recommended browsers listed below.
Web Browser > Version
- Chrome > 83
- Firefox > 76
- Safari > 13
- Opera > 68
- Internet Explorer* > 11
- Edge > 18
View the latest versions of the major browsers here. A handy tool to find out your current system details and browser version is What's My Browser?
* A note about Internet Explorer: Since 2016, Internet Explorer 10, 9, 8 and 7 are no longer supported by Microsoft. If you are using one of these older versions of Internet Explorer we highly recommend you follow this advice on how to switch to Microsoft Edge or another recommended browser for safer online browsing.
I'm still experiencing issues. What should I do?
If you are still experiencing issues, it may be a problem with your browser or connection.
Common issues can be resolved by completing one or more of the following:
- close all open browsers and open a new browser;
- log in directly through https://cleaa.asn.au/login/
(don't use favourites or bookmarked sites), or - clear your cache/cookies.
If this still doesn't work for you, please contact us for assistance.