Frequently Asked Questions

To reset your password, please follow these steps:

STEP 1: Click the Your CLEAA link (or the Member’s Login at the top right of the website)

STEP 2: Click on the Forgot your Password? link.
Enter your Username OR the email address you used on signup.

STEP 3: Click the Reset my Password button.

STEP 4: The CLEAA website will send you an email. Go to your email account Inbox and look for a Password Reset email from CLEAA. If you can’t find it, it may be in your Spam folder. Click on the link in the email to reset your password.

STEP 5: The link will open a screen in your web browser. Enter your new CLEAA password twice and click Reset Password.

STEP 6. You will be prompted to Login with your Username and the Password you just set. If you are logging in on your own devices, using the ‘Remember Me’ checkbox will store your details in your browser for speedy returns.

Members who pay by Direct Debit need to have their payment clear before they will be able to access the Members area of the website.

If you have paid more than 2-3 business days ago and are still unable to access the site, please contact us here.